Build a Community of Brand Evangelists with Post-Purchase Notifications
Post-purchase notifications close the loop with the online buying experience. Proactively communicating with your customers sets appropriate expectations while promoting a sense of anticipation. Automated messaging, sent by text, chat, or email keeps customers up-to-date on the fulfillment and delivery of their order, saving a call center time and resources.
Notifications are completely automated, brand customized, and include recommended or trending hot products to encourage additional purchases.
Improves Consumer Loyalty
Proactive communication is vital to ensuring your customers remain satisfied that you are doing all you can to fulfill and deliver their goods on time. With post-purchase notifications, you’ll build a community of loyal consumers you’ll increase add-on sales, referrals, and repeat business.
Studies show:
83% of customers expect regular communication about their purchase
45% of consumers say they track their order status by SMS/phone and 85% use email
60% of surveyed shoppers are likely to purchase again if they can choose their preferred method of communication
Greatest Potential Impact to Relationship Building
85% more consumers aged 40 and above say the post-purchase experience has the greater potential to strengthen the brand relationship compared to the pre-purchase experience. (IBM)
Keep Your Customers Engaged with Intelligent, Relevant, Impactful Messaging
Customize Text Notifications with Prebuilt Messaging and Touchpoints
Order Assigned
Order Dispatched
Ready for Pickup
Driver at Pickup
Pickup Started
Pickup Completed
Out for Delivery
Order Delivered / Undelivered
Business Benefits
It's no secret that frequently communicating with customers builds trust, rapport, and future engagement. It also positively impacts the retailers’ business by:
Providing Proactive Support
Provides your team with the right tools for creating a positive post-purchase experience
Improving Conversions
Improves conversions by setting expectations from the start of the buyer’s journey with estimated delivery dates and trackable links
Building a Relationship
Engaging and re-engaging your customers with post-purchase messaging strengthens the relationship and keeps your brand top-of-mind
Driving Repeat Sales
Consistently communicating with customers through text, email, and push notifications you'll be supporting your customers in innovative ways that lead to recurring sales.
We offer a comprehensive solution for post-purchase notifications that includes:
• A retail branded tracking page
• Personalizations
• Order confirmation emails
• Issue notifications
• Delivery updates
• Product marketing for upsell opportunities and more
A completely automated solution post-purchase notifications add tremendous value to your business by enhancing the customer's eCommerce experience and closing the click-to-delivery loop.
Brands that Work with Us!
